1. Acceptance of Terms
By creating an account, placing an order, or using any services provided by Goat Inc ("we", "us", "our"), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.
2. Products & Orders
- All products listed on our platform (live goats, fresh cuts, cooked meals, and related items) are subject to availability.
- Prices are displayed in Nigerian Naira (NGN) and may change without prior notice.
- Once an order is placed and payment is confirmed, it cannot be cancelled. However, you may contact us for assistance.
- We reserve the right to refuse or cancel any order at our discretion.
3. Delivery
- Delivery is currently available within Lagos, Nigeria only.
- Delivery fees vary by zone and are displayed at checkout.
- Estimated delivery times are approximate and not guaranteed. We will do our best to deliver within the selected time window.
- You are responsible for providing an accurate delivery address and being available to receive the order.
4. Payment
- Payments are processed securely via Paystack. We do not store your card details.
- Payment must be completed before an order is confirmed for delivery.
- Refunds, if applicable, will be processed within 5-7 business days back to the original payment method.
5. Event Catering
- Event catering orders require full payment at the time of booking.
- Guest count and package details must be confirmed at the time of order.
- Changes to event orders must be communicated at least 48 hours before the event date.
6. Accounts & Privacy
- You are responsible for maintaining the security of your account credentials.
- We collect and use your personal information (name, email, phone, delivery address) solely for order processing and delivery.
- We will not sell or share your personal data with third parties except as necessary to fulfill your orders (e.g., payment processors, delivery partners).
7. Product Quality & Complaints
- We are committed to delivering fresh, high-quality products.
- If you receive a product that does not meet quality standards, please contact us within 24 hours of delivery with photos.
- We will assess the complaint and offer a replacement or refund at our discretion.
8. Reviews & Content
- Product reviews must be honest and based on genuine purchases.
- We reserve the right to remove reviews that contain offensive, misleading, or inappropriate content.
9. Limitation of Liability
Goat Inc shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to delays in delivery caused by circumstances beyond our control (traffic, weather, etc.).
10. Changes to Terms
We may update these Terms & Conditions from time to time. Continued use of our services after changes constitutes acceptance of the updated terms.